Terms & conditions

Article 1 – Definitions and Scope

• These general terms and conditions apply exclusively to agreements concluded via the webshop www.calverdam.com between CALVERDAM B.V. and consumers.
  In these terms and conditions, the following definitions apply:
  a. Cooling-off period: the period of fourteen (14) calendar days during which the consumer may exercise their right of withdrawal in accordance with Article 6:230o of the Dutch Civil Code;
  b. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into an agreement via www.calverdam.com;
  c. Day: calendar day;
  d. Ongoing transaction: an agreement concerning a series of products and/or services, for which the obligation to deliver is spread over time;
  e. Durable data carrier: any tool – including email – that enables the consumer or CALVERDAM to store information in a way that allows future consultation and unchanged reproduction;
  f. Right of withdrawal: the option for the consumer to withdraw from the distance agreement within the statutory cooling-off period, as described in Article 6:230o of the Dutch Civil Code;
  g. Entrepreneur: CALVERDAM B.V., offering products to consumers via www.calverdam.com;
  h. Distance contract: an agreement concluded within the framework of a system for distance selling of products, where up to and including the conclusion of the agreement, only one or more means of distance communication are used;
  i. Means of distance communication: a method that can be used for concluding an agreement without the consumer and entrepreneur being simultaneously present in the same space;
  j. General Terms and Conditions: these general terms and conditions of CALVERDAM.

Article 2 – Identity of the Entrepreneur: CALVERDAM B.V.
Email address: info@calverdam.com
Chamber of Commerce number: 84648783
VAT number: 863297638B01

Article 3 – Applicability

• These general terms and conditions apply to every offer from CALVERDAM and to every distance contract concluded via the webshop www.calverdam.com between CALVERDAM and the consumer.
• Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the agreement is concluded where the terms can be viewed and that they will be sent free of charge upon request.
• If the distance contract is concluded electronically, the text of these terms may, contrary to the previous paragraph, be made available electronically in such a way that it can be stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be stated where the terms can be accessed electronically and that they will be sent upon request free of charge.
• If, in addition to these general terms, specific product or service terms apply, paragraphs 2 and 3 apply accordingly, and the consumer may invoke the provision most favorable to them in case of conflicting conditions.

Article 4 – The Offer

• If an offer has a limited validity or is made under certain conditions, this will be clearly stated.
• The offer is non-binding. CALVERDAM reserves the right to modify or adjust the offer.
• The offer includes a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment. If CALVERDAM uses images, these are a true representation of the products.
• Obvious errors or mistakes in the offer do not bind CALVERDAM.
• Every offer contains information that makes it clear to the consumer what their rights and obligations are when accepting the offer.

Article 5 – The Agreement

• Subject to the provisions in paragraph 4, the agreement is concluded when the consumer accepts the offer and complies with the associated conditions.
• If the consumer has accepted the offer electronically, CALVERDAM will immediately confirm receipt electronically. Until receipt has been confirmed by CALVERDAM, the consumer may dissolve the agreement.
• If the contract is concluded electronically, CALVERDAM shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a secure web environment. If the consumer can pay electronically, CALVERDAM shall observe appropriate security measures.
• CALVERDAM may, within legal limits, assess whether the consumer can meet their payment obligations, and inquire about all relevant facts for responsibly entering into a distance contract. If CALVERDAM has legitimate grounds to not enter the agreement, it is entitled to refuse an order or request or attach special conditions to its execution.
• CALVERDAM will provide the following information in writing or in such a way that it can be stored on a durable data carrier:
  a. the business address of CALVERDAM where the consumer can file complaints;
  b. the conditions and procedure for exercising the right of withdrawal or clear indication if the right is excluded;
  c. information about warranties and after-sales services;
  d. the total price including taxes, delivery charges if applicable, and the method of payment and delivery;
  e. the model withdrawal form, if applicable.

Article 6 – Right of Withdrawal

• When purchasing products via the CALVERDAM webshop, the consumer has the right to withdraw from the agreement without giving reasons within 14 days, starting the day after receiving the product.
• During the cooling-off period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess its nature, characteristics, and functioning.
• To exercise the right of withdrawal, the consumer must clearly notify CALVERDAM within the cooling-off period via info@calverdam.com.
• As soon as possible, but within 14 days from the notification in paragraph 3, the consumer must return the product to CALVERDAM in accordance with the provided instructions.

Article 7 – Costs in Case of Withdrawal

• If the consumer exercises the right of withdrawal, they will bear the return shipping costs.
• CALVERDAM will refund all payments received from the consumer, including delivery costs if applicable, as soon as possible but no later than 14 days after being informed of the withdrawal. CALVERDAM may wait to refund until the product is received or the consumer proves it has been returned, whichever comes first.
• Refunds will be made using the same payment method used by the consumer, unless explicitly agreed otherwise.

Article 8 – Exclusion of Right of Withdrawal
CALVERDAM may exclude the right of withdrawal for the following products, provided this is clearly stated in the offer, or at least before the agreement is concluded:

• Products not suitable for return due to health protection or hygiene reasons, and whose seal has been broken after delivery;
• Products made to the consumer’s specifications, such as custom or personalized items;
• Products that spoil quickly or have a limited shelf life.

Article 9 – Price

• Prices of the offered products are in euros and include VAT.
• Shipping costs are specified separately at checkout. For deliveries outside the European Union, additional charges such as import duties and customs fees may apply and are the responsibility of the consumer.
• CALVERDAM reserves the right to change prices. If price increases occur within three months of concluding the agreement, the consumer has the right to dissolve the agreement, unless the increase is due to legislation.

Article 10 – Conformity and Warranty

• CALVERDAM guarantees that the products comply with the agreement, the specifications stated in the offer, reasonable requirements for soundness and/or usability, and legal provisions applicable at the time of the agreement.
• Any additional guarantees offered by CALVERDAM, its suppliers, manufacturers, or importers will never limit the consumer’s legal rights.
• Complaints about defects must be submitted in writing or by email within a reasonable period, clearly describing the issue.

Article 11 – Delivery and Performance

• CALVERDAM will exercise the utmost care in receiving and executing product orders.
• The delivery address is the one provided by the consumer.
• Accepted orders will be fulfilled as soon as possible, but no later than 30 days unless a longer delivery time has been agreed. If delivery is delayed or cannot be carried out, the consumer will be notified within 30 days. The consumer may dissolve the agreement free of charge in that case.
• Upon dissolution as per the previous paragraph, CALVERDAM will promptly refund the amount paid.

Article 12 – Payment

• Unless otherwise agreed, the consumer must pay the amounts due immediately upon placing the order using the available payment methods.
• The consumer must promptly notify CALVERDAM of any inaccuracies in provided or stated payment information.
• In case of non-payment, CALVERDAM is entitled to charge reasonable costs, provided they were communicated in advance, within legal limits.

Article 13 – Complaints Procedure

• CALVERDAM has a sufficiently publicized complaints procedure and handles complaints in accordance with it.
• Complaints must be submitted in writing within a reasonable period, fully and clearly described, after the consumer has discovered the defect.
• Complaints submitted to CALVERDAM will be answered within 14 days of receipt. If more time is required, CALVERDAM will confirm receipt and provide an expected response timeframe within the 14-day period.

Article 14 – Disputes

• Dutch law exclusively applies to agreements between CALVERDAM and the consumer covered by these terms.
• Disputes will exclusively be submitted to the competent court in the district of Amsterdam.
• The Vienna Sales Convention does not apply.

Article 15 – Additional or Deviating Provisions
Additional or deviating provisions may not disadvantage the consumer and must be recorded in writing or in a way that can be stored on a durable data carrier accessible to the consumer.

Effective Date: 12-05-2025