Privacy & Cookie Policy – CALVERDAM B.V.
Date of Last Update: May 12, 2025
At CALVERDAM B.V. ("CALVERDAM", "we", "us"), the protection of your personal data is our priority. Through our webshop www.calverdam.com, we process information—for example, when you place an order or contact us. In this document, we explain which data we collect, why we collect it, and how we protect your privacy.
1. Contact, Communication & Complaint Handling
When you contact us via email, contact form, social media, phone, or our chatbot, we process your personal data. This allows us to respond to your inquiry or handle a complaint properly.
Data we may process:
- Name
- Contact details (such as email address and phone number)
- Social media account (if applicable)
- Content of your message or complaint
- Business details (if applicable)
Legal basis: performance of a contract or our legitimate interest.
Retention period: up to 2 years after the last moment of contact.
2. Visual Content on Our Webshop
Our website features product images and videos or ambiance visuals, provided by us or by partners. These may include personal data, for example, if you appear in submitted content.
We may process:
- Name
- Contact details
- Photos and/or videos in which you are recognizable
- Information you voluntarily provide in the content
Legal basis: your explicit consent.
Retention period: until you withdraw your consent.
3. Newsletters and Promotions
Would you like to stay informed about offers, new collections, or updates from CALVERDAM? You can subscribe to our newsletter.
We collect:
- Name
- Email address
Legal basis: your consent.
Retention period: until you unsubscribe (via the link at the bottom of every newsletter).
4. Suppliers and Business Contacts
As a supplier or business partner, you provide information so we can purchase products or fulfill business agreements.
This may include:
- Company name
- Business address
- Contact person
- Contact details
- Financial information
- Other relevant business details
Legal basis: performance of a contract.
Retention period: during the contract period and as long as legally required (e.g., 7 years for tax purposes).
5. Sharing Data with Third Parties
We only share your data with third parties when necessary and legally permitted. These may include:
- IT service providers (for hosting and security)
- Payment providers and debt collection agencies
- Logistics partners
- Marketing agencies
- Legal and financial advisors
Some of our partners are located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
6. Cookies on Our Website
When you visit our webshop, we place cookies to improve your user experience. Cookies are small text files stored on your device via your browser.
We use:
- Functional cookies – for essential site functionalities
- Analytical cookies – for statistics and user experience improvement
- Tracking cookies – for personalized advertising
Upon your first visit, we inform you via a cookie banner. You can adjust your preferences at any time via your browser settings.
Cookies may collect:
- IP address
- Login status
- Click behavior and session data
- Cookie ID
- Browser and device information
7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against loss or unauthorized access. Examples include encryption, access controls, and regular security updates.
8. Your Rights Under the GDPR
You have the following privacy rights:
- Right of access – receive a copy of your data
- Right to rectification – correct inaccurate data
- Right to erasure – “to be forgotten”
- Right to object – to specific processing such as marketing
- Right to restrict processing – temporarily pause processing
- Right to data portability – transfer your data
- Right to withdraw consent – at any time
To exercise your rights, email info@calverdam.com. We may ask you to verify your identity. You will receive a response within one month (extendable by up to two additional months for complex requests).
9. International Data Transfers
We sometimes store data in countries outside the EEA. If these countries do not offer an adequate level of protection, we ensure secure processing through additional safeguards such as SCCs. For example, we use services in the U.S. that comply with the EU-US Data Privacy Framework.
10. Changes to This Privacy Policy
CALVERDAM reserves the right to amend this policy. Significant changes will be communicated on our webshop. Please check this page regularly to stay informed.
11. Questions or Complaints?
Do you have questions about this policy or wish to file a complaint? Please contact us at:
info@calverdam.com